The terms that apply when you book a holiday with BeyondBeach. In plain English, what you are agreeing to and what we are agreeing to.
Your contract is with Sea-Trek Adventures Ltd, trading as "BeyondBeach", registered address: Kings Wharf, The Generator, Quay House, The Gallery, Exeter EX2 4AN.
Our agreement will be subject to English Law and to the exclusive jurisdiction of the English Courts. In these booking conditions BeyondBeach (the company) is referred to as 'we', 'us' and 'our'. References to "you" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires.
When you buy an ATOL protected air holiday package or flight from Sea-Trek Adventures Ltd (trading as BeyondBeach) you will receive a Confirmation Invoice and an ATOL Certificate from us, confirming your arrangements and your protection under our Air Travel Organiser's licence number 12803. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
When you buy a holiday package without a flight, as part of your booking with Sea-Trek Adventures Ltd (trading as BeyondBeach), your holiday is protected against the financial insolvency of our company. International Passenger Protection is a bond providing insurance to you, our customers, in the event that we are unable to provide you with your holiday. Our charter with IPP does not cover your flights or other activities not included in our holidays. Please contact your airline for information about their protection for your flights.
All holidays and other holiday services, however advertised, whether through our website or otherwise, are subject to availability. At the time of booking the appropriate deposit / full balance must be paid (advised at the time of booking). Any booking between us and you is valid, and a contract is made between both parties, only after the appropriate deposit / full balance is paid and the booking confirmed in writing in the form of a Confirmation / Invoice, by us to you. This Confirmation / Invoice then acts as the contract between us and you; the applicable contract date will be the date it was raised.
Bookings can be secured immediately by telephone, providing you can give details of a valid credit / debit card from which we can deduct appropriate remittances. A provisional booking can usually be made by telephone or via our website where we hold the holiday or holiday service for you for several days to allow time for you to secure your own flights and for the appropriate amount of deposit / full to be received direct into our bank account. We will then issue a Confirmation / Invoice and send this to you by email. Whichever way you may make a booking, it is deemed that, in providing details of the party to us and providing a method of paying the appropriate remittance due, then you accept these Booking Terms & Conditions as applying to the booking and will be bound by the terms herein.
A deposit of 25% of the total holiday cost is required to confirm a booking (Ski Bookings 50%). The remaining balance must be paid 8 weeks prior to the holiday departure. If the balance is not paid by the due date we reserve the right to cancel the booking and retain the deposit. If you book less than 8 weeks prior to the departure date, the full amount is payable upon booking.
When you buy an ATOL protected flight as part of the package, the flight element must be paid for in full at the time of booking.
If you cancel your holiday the lead name on the booking must advise us in writing by post or email. A cancellation will be effective from the date received and the following cancellation fees will apply:
You can claim under your travel insurance if the cancellation falls within the terms of their insurance.
Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing or going online, regrettably errors do occur. You must therefore ensure you check all details of your chosen arrangement with us at the time of booking.
We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. Once the price of your chosen arrangements has been confirmed at the time of booking, then, subject to the correction of errors, we will do our utmost not to increase the price of your booking. However, in the event of Unavoidable and Extraordinary Circumstances such as international currency fluctuations, fuel price increases and fiscal statutory changes in the country of operation, we reserve the right to pass on such increased costs to you, up to a maximum of 10% of the holiday cost. The ongoing effect of Brexit and the legal changes operating holidays in the EU may also result in our costs increasing to operate certain types of holidays to the EU. Some of these statutory changes and developments are likely to also constitute Unavoidable and Extraordinary Circumstances.
Please note changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking and also on the confirmation you receive from us.
We occasionally have to make changes to and correct errors in published and other details both before and after bookings have been confirmed. We may also need to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking either where you have failed to comply with any requirement of these booking conditions entitling us to cancel, or where we are forced to do so as a result of force majeure or other circumstances beyond our control at the holiday destination. Most changes to holiday arrangements are minor, and we will always do our best to contact you before the holiday departure date to let you know. If the holiday must be cancelled by us due to exceptional circumstances, you will receive a full refund of monies paid to us or the opportunity for monies paid to us to be put towards another holiday with us at the next available date. We will NOT be liable for any additional expenses that are indirectly or directly a result of the cancellation by us, such as travel arrangements, alternative accommodation, alternative holiday arrangements etc.
We understand that there will be times when you need to amend your holiday or your flights. It is your responsibility to get in touch as soon as possible by phone or email. We cannot guarantee to be able to cater to the changes you require; it will depend on our holiday availability and flight carriers. Any changes are subject to an amendment fee of £50 per change, plus any increase in cost incurred. Changes are only confirmed when you receive an updated confirmation / invoice from us.
We have taken all reasonable steps to ensure that all the component parts of any of our holidays or other holiday services you book with us are supplied as described and to a reasonable standard. We have taken all reasonable steps to ensure that any suppliers or other companies or persons used by us to provide service to our customers are reputable, maintain reasonable standards and conform with the laws of the country in which they are operating.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors and following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
It is a condition which forms part of the contract with the company that personal travel insurance of an equal or greater standard than that suggested by us is in place at the minimum 8 weeks prior to departure (though it is recommended you have your travel insurance in place as soon as possible after you have booked your holiday) and remains valid throughout the duration of the holiday.
If you intend to provide your own insurance you must inform us of the insurance company and certificate numbers no less than 8 weeks before departure. If we have not received your insurance information prior to your holiday departure date, or we do not believe that all members of your party are covered at least for holiday cancellation and curtailment, and medical expenses including all the activities we offer, we reserve the right not to allow you to partake in our holidays.
As with all sporting activities, the nature of the holidays we provide and activities you may choose to participate in, involve a degree of personal risk. By making your booking, you recognise that many activities, such as yacht sailing, dinghy sailing, windsurfing, biking, hiking and skiing are activities with a danger of personal injury or death. Due to rough terrain and uneven surfaces on land and the dangers associated with the sea and seabed, the natural environment can, at times, be hazardous. By entering a contract with us you accept these risks and responsibility for your own actions. Although we or our suppliers may provide instructions and tuition to you as part of the arrangements you book, which will assist in minimising these risks, your booking is accepted on the basis that you understand and accept the risks involved in physical activities. If at any time you feel uncomfortable or unprepared to take part in or carry on with any activity, any instructor should be advised immediately. You are under no obligation to take part in or complete any activity.
The descriptions of our holidays indicate whether or not they are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
If you suffer from reduced mobility or have any other disability or medical condition which may affect your holiday arrangements, you must provide us with full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your needs. We may ask you to confirm full details of your reduced mobility, other disability or medical condition in writing. Please also promptly inform us in writing in the event that any material change in your mobility, any other disability or medical condition occurs after your booking has been confirmed. Please also advise at the time of booking if you are pregnant and let us know as soon as you can if this occurs after booking.
If you have any special request, please advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this.
A number of additional terms and conditions apply when you book one of our yacht sailing holidays.
The yachts are offered for charter on condition that the person identified on the booking form as the charterer has sufficient sailing experience and valid practical qualifications to handle a yacht the size and type chartered, and is assisted by at least one other competent person as crew. If in the judgment of the company the charterer is not competent to operate the yacht, we will reserve the right to require the charterer to take a skipper at the charterer's own expense. On an Introduction to Sailing type holiday you will have a qualified skipper onboard at all times.
It is a Greek legal requirement that all yachts must have at least two adults aboard at all times whilst at sea and that all persons aboard whilst at sea must be named on the ship's papers. We reserve the right to put any person ashore if they are not so named. Allowing any unauthorised person to travel on the yacht may also entitle us to terminate the yacht charter.
Yacht sailing can be challenging and requires a reasonable level of physical and mental fitness and strength. You will be expected to be able to participate in all aspects of sailing a yacht and should be physically and mentally able to do so. If you have any medical condition, disability or reduced mobility which may affect your ability to fulfil these expectations whilst on holiday or have any special requirements as a result, please inform us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and / or making the booking.
In accordance with local Greek legal requirements, the skipper of your party will be required to sign a Declaration of Competence and a Greek Charter Party Agreement for the local authorities before your yacht will be allowed to leave port.
A number of additional terms and conditions apply when you book one of our Beach Club active holidays. Sailing equipment is offered for use on condition that the persons identified on the booking form have sufficient experience and / or practical qualifications to safely handle the craft. If in our judgment you are not competent to safely operate the craft, we will reserve the right to require you to take part in further inclusive instruction or private instruction at your own expense.
It is a Greek legal requirement that children under the age of 14 years old who wish to sail a dinghy or windsurfer must either be accompanied by an adult, or their parent / guardian must have signed a declaration / waiver in resort to consent to their solo use. All our Beach Club operations follow the age restrictions and safety ratio guidance set out by the Royal Yachting Association (RYA).
We act only as an agent for our Ski Holidays (not organiser) and for the accommodation provided, which do not therefore benefit from the same rights as Package Holidays. We can help organise "ski extras" such as lift passes, lessons and hire. You will enter into a separate contract with each relevant "ski extras" supplier and pay them separately. This is the case even though all bookings of "Ski Extras" may form part of your holiday that we help organise. Please note that transfers between your accommodation and the airport do not count as a component of a "package".
It is the responsibility of those booking an Alpine Club holiday to ensure that the travel insurance that they have in place at the time of their holiday covers them for every aspect of the holiday, including any sports or activities they wish to take part in. This could include but is not limited to mountain biking, road biking, paragliding, white water rafting etc.
If you have a complaint during your holiday you must raise it with the company before the last day of the holiday and they will try to resolve the complaint. Should this not be resolved, then a written complaint must be sent to the company in the UK no more than 28 days after the end of the holiday. Any complaints not notified during the holiday or not sent to the company within the said 28 days cannot be entertained.
Flight times are provided by airlines and are subject to change because of such matters as air traffic control restrictions, weather conditions and technical problems. Flight timings are therefore estimates only and cannot be guaranteed. We will not be liable if a flight is delayed. In the event of a delay, airlines generally provide such refreshments, meals and accommodation as they deem appropriate. Where it is able to do so, we will use our best endeavours to ensure that appropriate arrangements are made.
For your safety we request that you comply with any reasonable instructions or advice given to you by your yacht instructor, skipper, walking guide, fitness instructor or beach staff. We also request that you read our safety procedures and operating procedures and sign a form declaring that you understand and agree to these procedures.
Adults will at all times be responsible for the minors in their charge.
Moped hire, car hire, bike hire, motor boat trips, excursions, horse riding, scuba diving, water skiing and other extra activities and excursions are all not included in our travel arrangements. We suggest certain professional suppliers for your information and will put you in contact with the suppliers; we may at our discretion offer advice and guidance. You have a separate contract with them and pay them directly. This means that if you, or any member of your party, suffer death, illness or injury whilst overseas, arising out of an activity that does not form part of your package travel arrangements with BeyondBeach, BeyondBeach cannot accept responsibility and shall not be held liable for any claims made against us whatsoever.
The applicable passport and visa requirements for British citizens with a British passport are available below. If you are not a British citizen with a British passport, please advise us before making your booking so we can provide you with the applicable general advice on passport and visa requirements.
For British passport holders, travel to Europe requires that you have a minimum of 3 months validity on your passport at the date you are due to return to the UK. An ETIAS electronic travel authorisation may be required for travel within the Schengen Zone; please check current requirements before booking.
It is your responsibility to ensure you are aware of all recommended and required vaccinations and health precautions in good time before departure. Details are available from your GP surgery, travel clinics and from the National Travel Health Network and Centre at travelhealthpro.org.uk.
By making a booking with us, you agree we may use and disclose the information you provide to enable us to process your booking (which will include passing your information to third party suppliers, such as hoteliers, and our overseas staff); for market research and analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime; for compliance with legal requirements; and for marketing contact by means of post or telephone to provide you with offers, products and services from BeyondBeach.
From 1 January 2018, you will need to pay an Overnight Stay Tax (known as Resilience Tax in Greece) which has been introduced by the Greek Ministry of Tourism. This will be collected from you when you get to your accommodation by the owners of the accommodation. The tax has increased yearly and in 2025 works out between 2 and 15 Euros per night per room. The amount you will pay will depend on the official rating of your accommodation.
Questions about this page? Call 01548 288459 or send an enquiry. Mon to Fri 9am to 6pm, Sat 9am to 1pm.