Every penny you pay us is protected. ATOL covers your flight-inclusive holidays, IPP insures the rest, so your money is safe whatever happens.
When you book with BeyondBeach you are booking with confidence. We have been arranging active holidays since 2001, and every holiday we sell is financially protected. Whatever happens, the money you pay us is safe and you will never be left stranded abroad.
When you buy an ATOL protected flight or air holiday package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought, or a suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
Our flight-inclusive holidays are protected by the Civil Aviation Authority under our ATOL number. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
When you buy a holiday package from us that does not include a flight, your money is protected by International Passenger Protection (IPP). This is a financial failure insurance that covers you, our customer, in the event that we are unable to provide your holiday because of our insolvency. It means the money you have paid towards your holiday is refunded, or your holiday can continue, so you are never out of pocket. Your IPP cover does not extend to flights or other activities not included in our holidays. Please contact your airline for information about the protection that applies to flights you have booked yourself.
From the moment you pay your deposit to the moment you travel, your money is protected. Deposits and balances are held securely and are covered by the ATOL or IPP protection that applies to your holiday. You will receive a written Confirmation / Invoice for every booking, and for ATOL protected bookings an ATOL Certificate, so you always have a record of exactly what is protected.
Alongside our ATOL and IPP financial protection, we are a British Travel Awards winner and an RYA Recognised Training Centre. Our sailing, beach club, alpine and ski holidays are run to the safety standards of the relevant national governing bodies, so you are in safe hands on the water and on the mountain as well as financially.
If you would like to understand exactly how your holiday is protected, or you would like a copy of your ATOL Certificate, please call us on 01548 288459 (Mon–Fri 9am–6pm, Sat 9am–1pm) or email info@beyondbeach.com.
Questions about this page? Call 01548 288459 or send an enquiry. Mon to Fri 9am to 6pm, Sat 9am to 1pm.