How can we help?
Just ask B.B, our incredibly friendly and knowledgeable Ai assistant - everything from what's the weather like, where's best for windsurfing and what to pack. Or scroll down and get in touch, we're always happy to help before you book and after you book.
Ask B.B, our AI assistant
Answers are AI-generated from our website, so do double-check anything important. You can also browse all FAQs or call us on 01548 288459.
Prefer to talk to a person?
Real people in our UK office answer every call and message. No call centres, no scripts. Pick whatever suits you.
Mon-Fri 9 to 6, Sat 9 to 1.
Fill in the form below and we'll reply within one working day.
Already booked? Sign in to chat or message us about your holiday.
Offline right now. Hours: Mon-Fri 9am-6pm, Sat 9am-1pm. Leave a message below.
Work with us
Fancy a season in resort or a role at our UK office? We're often on the lookout for friendly people to join the team.
Tell us about your ideal holiday.
Fill out what you know and leave blank what you do not. We will reply with a couple of suggestions, honest prices, and no pressure.
What happens when you get in touch.
A real person answers
Every call lands at our UK office. We know our holidays well.
Two-hour typical reply
During office hours, most enquiries get a reply within a couple of hours, not a couple of days.
Advice is free
Even if you do not book with us. We would rather you find the right holiday somewhere than the wrong one with us.
Protected bookings
Every package is ATOL covered, IPP insured and RYA recognised. Your money is safe and your holiday is real.
Common questions.
Accommodation, listed meals, beach towels, all listed watersports equipment, bikes, yoga and fitness sessions, and our on-site team support. Flights, airport transfers and some non-inclusive activities are separate.
Yes — many of our destinations offer multiple holiday types from the same base. Talk to the team for package pricing on two-centre holidays.
We offer ATOL-protected flights as an optional add-on. You can also book your own flights and just buy the ground package from us.
Pre-book a private meet-and-greet transfer through us, or make your own way. Prices and timing vary by destination — we'll send full details once you book.
Most of our hotels run "Club Board": breakfast every day plus 4 evening meals per week. Villas are self-catering with an optional Club Board upgrade.
Yes — let us know when you book and we'll pass the details to the kitchen team. Vegetarian, vegan and gluten-free options are always available.
Absolutely. Our beaches shelve gently and we have sessions and kit for all ages. We don't run a formal kids club, but there are regular "Meet Your Mates" sessions for kids and teens through the week.
We don't offer babysitting services — children are welcome everywhere but require parental supervision on the water and in public areas.