Deposits are typically 25% of the holiday cost at time of booking, with the balance due eight weeks before departure. Flights pay in full at booking. Your written quote spells out the exact figures and dates before you pay anything.

Flights are quoted alongside the holiday rather than bundled, so you only pay for the routing that works for you. We'll match flights to your preferred dates from your preferred UK airport, or if you'd rather book your own flights we can work around your schedule.

Yes. Our weeks run Saturday to Saturday by default but we can extend, combine two weeks back-to-back (flotilla followed by a beach-club week is a favourite), or add a pre- or post-holiday night somewhere. Mention it when you enquire and we will build the itinerary.

UK debit and credit card (no surcharge on debit), bank transfer, or Trust My Travel for protected payments. We do not accept cash. Card payments are processed by Stripe and never stored by us.

Yes, and we rarely charge for it if there is time before departure. Name changes, room upgrades, adding a child, swapping a cabin , tell us what you need. Some supplier charges (flight name changes, for example) are unavoidable but we'll quote those upfront.

Yes, and families are a big part of what we do. Beach clubs have free kids watersports from age six, the Alpine Family Club runs a kids club from 6 months to 16 years, and ski school programmes teach in English from age three. Cots, high chairs and interconnecting rooms are available on request.

Absolutely. Singles Sailing is purpose-built for solo travellers (no single supplement , you'll share a cabin with another solo sailor). On beach club weeks, yoga and BlitzFitness are especially popular with solo bookers, and we waive the single supplement on most weeks outside July and August school holidays.

Yes. Intro to Sailing is designed for complete beginners , no experience needed. Every beach club has coached clinics included daily and RYA-qualified instruction at the watersports centre. Ski school teaches English from Day One green-runs up. We'll match you to the right level on arrival.

Yes. West Coast Flotilla and Yacht Charter are aimed squarely at sailors with miles under the keel. Val Thorens and the Three Valleys cover expert-level off-piste with a guide. We'll discuss your experience at the quote stage so the week matches your expectations.

No. Our clubs are all-inclusive but not all-you-can-eat , a lot of guests use one activity a day and spend the rest of the time reading by the pool. The programme is a menu, not a timetable. You decide what you do.

Yes. All our holidays are ATOL protected (ATOL 6306) and we also hold IPP insolvency insurance as an extra layer of protection. Your booking is financially secure from the moment you pay your deposit.

We strongly recommend travel insurance with cancellation cover, medical cover (including winter sports for ski holidays, and water sports for sailing), and baggage cover. Ring the team and we'll point you at comparison sites that suit your trip type.

Cancellation terms vary by holiday and by how close to departure you cancel. Your written quote spells out the specific policy for your trip at the point of booking , typically the deposit is non-refundable, with increasing charges as departure approaches. This is why we recommend travel insurance with cancellation cover from the day you book.

If we have to cancel for operational reasons (weather, airline failure, supplier issue) we'll offer a full refund, a transfer to a different week, or an alternative holiday at the same price, whichever you prefer.

Yes. Every holiday we run includes the core activities for that destination in the headline price. At a beach club that's unlimited windsurfing, sailing, SUP, kayaking, yoga and fitness. On a sailing week it's the boat, the skipper support and the fuel. In the Alps it's the lift pass, the kit and the instruction. We don't charge per session.

No. Most of our activities scale from complete beginner to confident amateur, and all are delivered by qualified staff who teach for a living. First-time sailors do our Intro to Sailing week; non-skiers get beginner lessons every morning; paddlers try windsurfing for the first time at the beach club.